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Course Aim

To help team leaders and managers achieve the full potential from their staff. To show how to identify and deal with gaps in peoples' performance and how to improve on existing performance.

Course Objectives

By the end of this course delegates will be able to:

• State the principles of coaching
• Explain how to identify a performance gap
• Demonstrate how to apply coaching to improve results

Course content includes

• How to identify and understand performance gaps
• The process to analyse performance gaps
• The principles for coaching
• Questioning techniques for coaching
• When to coach
• Coaching vs training
• Energy vs attitude
• Skills practice sessions and scenarios

How the course works

Delegates are taken through the process for identifying a performance gap and how to observe and record that gap.

The principles of good coaching are fully explored together with the techniques used for effective coaching.

Discussion will also be centred around when to coach and when to train, as these two situations are often misinterpreted causing frustration and a widening of the performance gap. The coachees energy and attitude levels will also be examined with a view to creating a conducive coaching environment.

There are several opportunities for delegates to observe scenarios and practice the skills they will have obtained during this course. Videos can be used to enhance the learning experience.

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