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The Sales Library

The Sales Skills Library - Customer care

	The Sales Skills Library - Customer care
	Customers are our lifeblood and we need a clear strategy for dealing with them. This volume contains: What customer care means and why it is important to you, identifying our customers, internal and external customers, setting standards of performance, dealing with customers, identifying opportunities to provide customer care, asking questions, listening and understanding customer needs, dealing with difficult people, developing assertive behaviour, managing customer care and putting customer care into practice.
	Price: £75.00
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