Telephone Selling Skills

Course Overview

If you have to sell over the telephone or need to set up appointments then this course will be perfect for you. It looks at modern day approaches to prospecting, how to get through gatekeepers and techniques and strategies not to sound like your competitors!

The course is an ISMM endorsed qualification and by taking a short multiple choice assessment back at work you can receive the “Telephone Sales Professional” certificate from the ISMM.

ISMM endorsement is the industry recognised benchmark for high quality sales training programmes. Supported by their quality assurance system, endorsement confirms that our training programme is professionally designed and delivered to exacting standards.

 

Tss ISMM

What Will You Gain From The Course?

  • Learn what a great job looks like
  • Learn the most effective outbound telephone sales calling model
  • Learn how to identify the specific needs of your client and how to match these with what you are selling/offering
  • Learn high impact opening statements
  • Learn phrases and one-liners to progress the sale
  • Learn how to avoid those dreaded silences if things are not going your way
  • Learn how to respond to objections and excuses
  • Learn how to ask for the appointment or the sale
  • Enhance your questioning and listening skills
  • Learn closing techniques of how to get to that “YES” and close the sale
  • How to get your point across without the waffle
  • Learn how to build effortless rapport with your prospects

 

Download The Booking Form

Download The Course Outline

 

Course Agenda

Introduction & Objectives

Understanding The Telephone Sales Process

Openings With Impact

Learning How To Understand Your Prospects Needs

Telephone Responses & Statements/ Phrases To Use

How To Get To The Close & Ask For The Business

Close & Actions

 

Locations

Click on the images below to download more information about our training venues, including directions to these locations:

           but_heathrow

 

New location for 2017

 

Download The Booking Form

Download The Course Outline

 

Start/Finish Times

Start: 9.30

Finish: 16.30 – 17.00

Course Fee:

The Telephone Selling Skills Course is a formally endorsed qualification by the ISMM.

This means that after completing the 1-day course, you can take a short, multiple choice online assessment back at work in order to be awarded with a formally endorsed Telephone Sales Professional Certificate for just a further £29 + VAT.

Course fees without ISMM endorsed qualification – £295 + vat

Course fees with ISMM endorsed qualification – £324 + vat

Tss ISMM

 

Booking Information & Questions

CALL US
0800 035 9191

EMAIL US
admin@salestraining.co.uk

BOOKING FORM

Download our booking form, complete it and email it back to us to reserve your place on the course. We will then send you a confirmation letter, invoice and joining instructions. Alternatively you can pay by credit card.

Please complete our online form at the bottom of this page.

 

Download A Booking Form

Download The Course Outline

 

On-Going Support After The Workshop

After we have delivered your programme we do not just shake hands and take your money. We like to offer you some on-going support.

Included within the cost are 3 unique support options that are available to you.

6 Months Of Unlimited Email & Telephone Support

During the programme and for 6 months thereafter you can email or call your programme leader as many times as you like for help and guidance.

You might be implementing a technique and have a question to ask about it or you might have some difficult sales meetings coming up – no matter what the situation your course leader is on hand to help you.

After all, we appreciate that the learning event is just the start of the process!

Online Audio Seminars

We will also give you access to 6 x 25 minute audio sales seminars that you can listen to at your desktop through the internet or download as an MP3.

Each audio seminar has a short and snappy sales technique that will get you thinking about what you are doing and how you are doing it.

Weekly Sales Tips Newsletter

You can also have the option to sign up to our weekly “Sales Tip” newsletter that will be delivered to your inbox.

Each “Sales Tip” will cover topics such as:

  • Effective communications sells
  • Closing skills
  • Up-selling and cross-selling
  • Self-confidence
  • Buying signals
  • Questioning skills
  • Listening skills

 

Booking Information & Questions

CALL US
0800 035 9191

EMAIL US
admin@salestraining.co.uk

BOOKING FORM

Download our booking form, complete it and email it back to us to reserve your place on the course. We will then send you a confirmation letter, invoice and joining instructions. Alternatively you can pay by credit card.

Please complete our online form at the bottom of this page.

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