Top Customer Service Skills For The 2020s

Top Customer Service Skills For The 2020s

As we pursue our goals in customer service, we readily recognise the massive improvements we have had to make over the past few years. Not only have customer expectations become higher and more specific, but the technology that supports it has exponentially developed....
The Golden Silence Sales Technique

The Golden Silence Sales Technique

We once interviewed a person for a sales position within our company. We asked what he felt was the most important skills required in sales and how he would rate himself in those skills. He said that ‘product knowledge’ was top of his list, because the more knowledge...
6 Phrases To Avoid When Selling

6 Phrases To Avoid When Selling

When you’re in front of the decision-maker, you need to be the solid professional that would encourage them to listen to you, absorb your ideas, answer your questions and accept your recommendations. Sometimes, as salespeople, we feel we have to build rapport with...
When Should You Offer Discounts To Customers?

When Should You Offer Discounts To Customers?

We often say in our messages that by offering discounts to customers, we only succeed in devaluing our products, rather than increasing their value. However, are there some circumstances where offering a lower price may actually be an advantage to us? Can we trade a...